Ethan Franklin
Managing Director, Core Practice
EDUCATION
University of Illinois, Urbana-Champaign, Illinois
Master of Business Administration, 1990
Master of Science in General Engineering, 1990
Bachelor of Science in General Engineering, 1987
Loyola University Chicago School of Law, Chicago, Illinois
Juris Doctor, 1994
PROFESSIONAL EXPERIENCE
1997-Present CORE PRACTICE
Previously Blue Pumpkin Software and Coleman Consulting, VP of Consulting Services
Partner
Co-founder of management consulting firm that designs and implements operations and labor strategies for companies requiring rapid and sustainable improvements. Responsible for directing multiple consulting engagements ensuring all clients achieve maximum cost savings while minimizing risks. Work with management, employees and labor unions to drive change throughout organization. Develop and design work and pay policies.
- Analyze, identify and implement operational improvements in a diverse array of industries including utilities, manufacturing (pharmaceutical, high tech, food and machining), contact centers, government, mining and distribution facilities, as well as other service organizations.
- Increased total plant output 13% within 2 months, with no increase in labor or equipment cost, for a machining manufacturer.
- Over $22 million in annual savings identified for the transmission and distribution organization of a power utility.
- For a consumer goods manufacturer increased capacity 5% and developed improved maintenance methodology.
Partial List of Management Consulting Experience:
BMW
Abbott Labs
Bell Canada ExpressVu
BHP Mines
Kraft, Dover
Ameritech (SBC, AT&T)
Keystone Foods
Allied Signal (Honeywell)
Kraft, Littleton
International Coal Group
Pella Windows and Doors
Kraft, Jacksonville
Coors Brewing
Kraft, Garland
Kraft, New Ulm
Smuckers
Telus (Contact Center)
Commonwealth Edison (Exelon)
Toyota (Contact Center)
WestJet Airlines (Contact Center)
Kraft Foods Canada
Goodman Fielder (Australia)
American Crystal Sugar
Marvin Windows
Bell Canada Customer Service
Academy Sports and Athletic
Sargento Foods
Reliant Energy
SIGECO (Southern Indiana Gas and Electric)
Clorox
Bell Canada Mobility
Lucent Technologies
Oklahoma Gas and Electric
1996 – 1997 PACIFIC BELL
Capital Programs Manager
Managed overall corporate capital plan, consisting of 23 reporting units, with an annual budget in excess of $1.6 billion. Led business operating units to explore all possible alternatives while insuring a viable technology platform for the future. Developed unit cost model to enable marketing to target high margin products.
1995 – 1996 KIRK’S SUEDE LIFE (International Specialty Chemical Manufacturer)
General Manager
Responsible for day-to-day operation of business, including extensive client contact. Negotiated licensing and purchasing contracts with prospective users. Aggressively pursued secondary market to increase sales and diversify customer base.
1989 – 1994 AMERITECH (now SBC)
Rotational Management Development Program
Interoffice Planner – Integrated Implementation Planning
Designed and maintained interoffice telecommunications network for downtown Chicago offices. Monitored existing equipment and made economic recommendations to replace obsolete technology. Extensive project management. Led multi-departmental team to meet demands of a deregulated market, reduced service installation intervals by 60%.
Fundamental Planner – Network Architecture Planning
Chaired and led interdepartmental engineering teams to study priority areas. Insured alignment of corporate technology strategies with marketing initiatives. Developed economic analyses of technology alternatives. Headed task force that studied selling, buying or trading geographic markets.
Manager – Pay Phone Channel Management
Monitored, analyzed and focused regional effort supporting Illinois unit (overall market revenues in excess of $100 million). Directed new product implementation team (annual market revenue $12 million), responsible for timely customer deployment.
Manager – Maintenance Center
Negotiated service restoration time with customers, from basic residential users to interexchange carriers. Coordinated work effort between departments to ensure high customer satisfaction while minimizing service interruption.
Special Projects Manager – Network Exchange Planning
Benchmarked cost, customer service and performance parameters to increase efficiency. Performed extensive economic studies with cost and technology drivers to determine feasibility of introducing new technologies into the telecommunications network.
