ScheduleSoft incorporated in November of 1996 and began shipping its first desktop shift scheduling software in June of 1997. The fast release date was the result of fiveyears of academic research preceding incorporation, during which time they formulated the ideas and principles behind their proprietary shift scheduling algorithm. It is this algorithm, aggressively protected via a trade secrets policy, that differentiates them from their competition. By first linking workforce deployment to business drivers and then integrating with enterprise planning, human capital management, payroll, and timekeeping systems, their customers can combine Core Practice Consulting with software solutions to achieve total workforce optimization.

Witness Systems is the world leader in workforce optimization software. As a rule, Core Practice Partners only works with the best venders in each field. Witness Systems is the clear leader and therefore was a clear choice for us. The combination of our Best Practices with the most powerful tools to execute those strategies is a clear advantage over any other company in the Contact Center field.

Operations Associates is an award winning management consulting firm, serving to help make many of America’s best mid-size to Fortune 500 companies worldwide even more successful. Operations Associates optimizes facilities operations and systems through (but not limited to) strategic planning, process improvement, work flow and productivity improvement, and logistics consulting. Operations Associates professionals, averaging over twenty years’ experience, have executed over 1000 projects; they work as an extension of your staff while providing independent objective solutions

Liberty Technology Partners has provided IT Advisory services to small and middle market companies since1995 and continues to build upon a successful record of delivering value to our clients. They work closely with clients to address the complexities of getting and keeping the IT Investments aligned with business strategy.