The top hidden labor costs are often tolerated. It isn’t until they are quantified that management teams are encouraged to take action.

• High overtime
• Inability to staff efficiently for seasonal, monthly, weekly or daily demand
• No full time/part time/temporary employee strategy
• No cost analysis of service level (contact centers)
• Idle labor time (overall or pockets)
• Hard to recruit and retain good employees
• Outdated HR policies
• Past changes have not achieved long term results
• Ineffective or inefficient maintenance staffing (high OT on weekends)
• Not maximizing current capital
• Inefficient and/or numerous startups and shutdowns
• High amount of downtime
• Not meeting productivity potential/goals
• High level of unplanned absences
• Continued/Increasing health and safety problems
• Hourly employees have morale issues
• Us vs. Them employee/management mindset
• Problems communicating to evening and night shifts
• Inefficient vacation, lunch or break staffing
• Maintenance used as a fire crew (reactionary)
• Green Room time underutilized – shift change inefficiencies
• Sanitizing every day or after 16 hours (food manufacturing)